Orders are picked and shipped immediately on the date placed, when placed within normal operating hours and stock is available. We are unable to accommodate cancellation requests for this reason all orders canceled after shipping will be subject to a 15% restocking fee and freight charges. We can offer an appropriate line of credit to any party deemed a qualified dealer, with current financial information, subject to credit approval. Terms are Net 30 from date of Toner Guy Inc. invoice.
Every effort is made to fill your orders swiftly and accurately. We understand the occasional need to return items to our facility or direct to the manufacturer for reasons of defective merchandise, ordering errors, freight damage or selection errors. A Return Authorization (RA) must be obtained from your sales representative or our customer service department. Product returned without a Return Authorization will not be credited. All returns must be requested within five (5) days of product receipt and expire thirty days (30) from issuance. Product must be received in our warehouse prior to the RA expiration date. The RA and box count must be included on each shipping label. Do not write anything, including RA numbers or box counts, on manufacturer carton or packaging. Products must be returned in the original manufacturer packaging with all its contents and original packaging material, free of any markings on the cartons. Any Toner Guy Inc. shipping error must be reported when the goods are received; call tags will be issued for their return. A 15% Restocking fee will apply to all non-defective returns. Invoiced freight will only be credited in the event of Toner Guy Inc. error.
Please follow the steps under Product Return, and note the following information pertinent to defective merchandise. Defective merchandise will be tested. If no defect is found a 15% restocking fee will be charged. All defective merchandise must be returned to us within 30 Days of the Toner Guy Inc. invoice date *no exceptions*after this period all products are guaranteed by the respective manufacturers. All cartridge copier returns must be accompanied with a letter from an authorized service technician or the manufacturer describing the defect. Credit will not be issued for empty cartridges or significantly used cartridges. Call tags will not be issued for defective returns or ordering errors; dealer is responsible for all freight charges.
The end user is solely responsible for the carton count on truck shipments; any damage or shortage must be noted on the delivery receipt and a claim must be filed with the carrier. Claims made after delivery will not be honored. Carrier must be notified of any damage to product or shipping cartons at point of receipt, and claim must be filed with the carrier. ALL original cartons and packaging must be kept with the damaged product for carrier inspection.
- Closeout items
- Bottled copier supplies
- Any toner significantly used or not in original packaging
- OEM cartons in unsalable condition Credit will not be issued for any of these items.
LATE PAYMENT FEE
Purchaser understands that failure to pay the invoice when due will result in damages to Toner Guy Inc. for the lost time value of the overdue payment plus interminable increased administrative costs of handling the delinquent account. Purchaser hereby agrees to pay a late charge for any overdue balance due to Toner Guy Inc. computed at the rate of one-and-one-half (1.5%) percent per month for the period said balance or any part thereof is overdue. Late charge shall be added to any overdue balance.